Refunds & cancellation.
Last updated July 2026
We want the purchase to feel low-risk. Here is exactly how withdrawal, refunds and cancellation work.
The €19 report
The report is digital content delivered immediately. By unlocking it you ask us to start delivery at once and acknowledge that you lose the 14-day statutory right of withdrawal once the report has been shown to you (Art. L.222-9 of the Luxembourg Consumer Code, implementing Directive 2011/83/EU).
Regardless of that, if the report fails to load, is duplicated, or you are simply not satisfied, write to us within 14 days of purchase and we will refund you in full, no questions asked.
The Protocol subscription
Subscriptions renew automatically until cancelled. You can cancel at any time in your account settings; access continues until the end of the period you already paid for, and you are not charged again.
New subscribers have a 14-day right of withdrawal from the start of the subscription. Cancel within that window and we refund the payment, less a pro-rata amount for the days you used the service if you asked us to start it immediately.
How refunds are paid
Refunds go back to the original payment method within 14 days of us accepting the request. There is no fee for a refund.
How to ask
Email hello@agerewind.app from the address on your account, with the date of purchase. A plain statement that you withdraw is enough — no form required.